Shipping & Delivery Policy

This Shipping & Delivery Policy outlines the shipping and delivery terms for orders placed through the ALS Fragrance website at https://alsfragrance.com.my. By placing an order, you agree to the conditions stated below.
1. Order Processing and Confirmation
All orders are subject to product availability and payment verification. Orders are generally prepared for shipment within 1–2 business days after payment confirmation.
Processing may take longer during weekends, public holidays or promotional periods. We reserve the right to cancel orders where products are unavailable or other valid circumstances arise. Any applicable refund will be processed accordingly.
2. Estimated Delivery Time
Our estimated delivery periods after dispatch are as follows:
  • West Malaysia: 3–5 business days.
  • East Malaysia: 7–10 business days.
These timeframes are estimates and may be affected by courier operations, public holidays, weather conditions or other circumstances beyond our reasonable control.
3. Shipping Arrangements
Deliveries are arranged through Ninja Van, J&T Express or other appointed courier services, depending on availability.
Where necessary, items from the same order may be shipped separately. Tracking details will be provided where available.
4. Delivery Fees
The standard shipping charges are:
  • West Malaysia: RM15 per order.
  • East Malaysia: RM30 per order.
  • Free delivery: For orders exceeding RM450 in West Malaysia or RM550 in East Malaysia.
The final shipping fee, including any applicable promotional discounts, will be displayed at checkout before payment is completed.
5. Order Cancellation and Amendments
Customers are advised to review their order details and delivery address carefully before making payment.
Requests to cancel or amend an order must be submitted before dispatch and are subject to approval. Once the parcel has been dispatched, changes to the order, delivery address or shipping arrangements may no longer be possible.
All applicable consumer rights under Malaysian law remain unaffected.
6. Delivery Problems
Customers are responsible for providing complete and accurate delivery information.
If delivery cannot be completed due to an incorrect address or an unavailable recipient, additional redelivery charges may apply where reasonably necessary.
For delayed, missing or damaged parcels, or parcels marked as delivered but not received, please contact us promptly with your order number and tracking information. We will coordinate with the relevant courier to investigate the matter and determine the appropriate resolution.
7. Damaged, Defective or Incorrect Products
If an item arrives damaged, defective or different from what you ordered, please notify us as soon as possible and provide relevant photographs or supporting information.
Each case will be reviewed individually, and an appropriate remedy will be provided where applicable in accordance with our policies and Malaysian law.
8. Policy Updates
ALS Fragrance may revise this Shipping & Delivery Policy from time to time. The applicable terms will be determined in accordance with the law and the terms agreed upon when the order was placed.
9. Contact Information
For shipping-related questions or assistance, please contact:
ALS Fragrance Enterprise
Website: https://alsfragrance.com.my
Email: alsfragrance.support@gmail.com