These Terms & Conditions (“Terms”) govern your use of https://alsfragrance.com.my and purchases made through our website.
By using our website or placing an order, you agree to these Terms.
The website is operated by ALS Fragrance Enterprise (Business Registration No. KT0622196-D), located at Sky Awani Residensi, Sentul, Malaysia (“ALS Fragrance”, “we”, “us” or “our”).
2. Eligibility
You must be at least 18 years old or have the necessary legal capacity to enter into a purchase contract under applicable law.
3. Intellectual Property
All website content, including text, images, logos, videos and product descriptions, is owned by or licensed to ALS Fragrance. You may not reproduce, distribute or use this content for commercial purposes without our prior written permission.
4. Orders and Acceptance
All orders are subject to product availability, payment verification and acceptance by ALS Fragrance. We may cancel or reject an order for valid reasons, including stock unavailability, payment issues or suspected fraud. If payment has been made for a cancelled order, any applicable refund will be processed accordingly.
An order confirmation email acknowledges receipt of your order and does not necessarily mean the order has been accepted. We will notify you when your order is accepted or dispatched, as applicable.
5. Pricing and Payment
All prices are displayed in Malaysian Ringgit (RM), unless otherwise stated. Applicable taxes, delivery charges and other costs will be disclosed where relevant before you complete your purchase.
We reserve the right to update prices and product information. The price applicable to your order will be confirmed during checkout. Payment must be completed using the payment methods available on our website.
6. Shipping and Delivery
Orders are delivered through Ninja Van, J&T Express or other appointed courier services, depending on availability.
Delivery estimates, charges and other shipping conditions are explained in our Shipping Policy. Delivery times may vary due to circumstances beyond our reasonable control.
7. Returns & Refunds
Returns, refunds and exchanges are subject to our Returns & Refunds Policy.
Nothing in this policy limits any rights you may have under applicable Malaysian consumer protection laws.
8. Limitation of Liability
To the extent permitted by law, ALS Fragrance is not liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or any consumer rights provided under applicable Malaysian law.
9. User Responsibilities
You agree to provide accurate information when placing an order and not to misuse our website, interfere with its operation or engage in fraudulent or unlawful activities.
10. Force Majeure
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, disruptions to transport or telecommunications, and other unforeseen events.
11. Changes to These Terms
We may update these Terms from time to time. Revised Terms will be published on this page. Changes will apply subject to applicable law and any contractual rights already accrued.
12. Governing Law
These Terms are governed by the laws of Malaysia. Any disputes will be handled by the competent courts of Malaysia, subject to applicable law.
13. Contact Us
For questions about these Terms or your order, please contact:
